When Troy Laundry joined OPTIMA™ and Google Street View trusted in 2017 owner Barrett Betts had not had the time to devote to managing his business’ online presence or reputation. Troy Laundry lacked verified listings on Google, Bing, Yelp and Barrett turned to OPTIMA™ for help. Today, this Premium +Social OPTIMA™ customer shows up first in the Laundromat category heading, has achieved 4.7 stars on Google with 83 reviews, and gains new customers because of the beautiful imagery found on their listings. In their reviews, customers rave about the cleanliness, the TV’s and Wi-Fi, and the numerous well-maintained machines. Reading his 5 star reviews feels great, but even more importantly this savvy owner knows reputation management provides him with a valuable tool to engage with his customers to keep them coming back.